At Mariam Clarke, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a straightforward return and exchange policy to ensure a smooth process.

1. Eligibility for Returns

To be eligible for a return:

• The item must be in its original, unworn, and unwashed condition with all tags attached.
• The return must be initiated within 30 days of the purchase date.
• Items such as gift cards, personalized items, and final sale items are not eligible for return or exchange.

2. Return Process

1. Initiate Return: Contact our customer service at [email protected] or +1 (555) 947-3311 with your order number and reason for return.
2. Receive Return Authorization: Our team will provide you with a return authorization and further instructions.
3. Ship the Item: Carefully package the item in its original packaging, include the return authorization, and ship it back to the address provided by our team.

3. Refunds

Once we receive and inspect your returned item, we will process your refund to the original payment method. Please allow 5-7 business days for the refund to appear in your account, depending on your bank or credit card issuer.

• Shipping Fees: Original shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).
• Restocking Fee: In some cases, a small restocking fee may apply, and we will notify you during the return process if applicable.

4. Exchanges

We offer exchanges for the same item in a different size or color, subject to availability. To request an exchange, please contact us at [email protected] or +1 (555) 947-3311. Once we receive the returned item, we will process the exchange and ship the new item to you at no additional cost.

5. Non-Returnable Items

Certain items cannot be returned, including:

• Gift cards
• Personalized or customized items
• Final sale or clearance items

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. We will provide instructions on returning the item and arrange for a replacement or refund.

7. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Contact Us

If you have any questions about our Return Policy, please contact us:

Mariam Clarke
Email: [email protected]
Phone: +1 (555) 947-3311